Comcast Xfinity customers in the United States experienced Internet outages that began Monday night and continued Tuesday morning, according to internet analysts and user reports.
A Comcast spokesperson confirmed the outage Tuesday afternoon and apologized for the outage.
“Previously, some customers experienced intermittent service outages due to a network problem. We’ve addressed the issue and the service is now recovering for affected customers as we continue to investigate the root cause. We apologize to those affected,” the spokesperson said.
The spokesperson declined to give more details about the cause of the outage.
On Tuesday afternoon, some customers who signed into their Xfinity account saw a message that “some customers were experiencing intermittent service outages due to a network problem,” and that the issue had been resolved and service was restored.
Part of Comcast’s national network was seriously disrupted and went completely offline on Monday night, said Doug Madory, director of internet analytics at Kentik, a company that tracks global internet usage.
West coast customers saw a major outage Monday night. Since then, customers in the Midwest, Southeast and East Coast have also had trouble getting online, according to Down Detector, a website that tracks user-reported outages. Outage complaints dropped sharply after 11 a.m. ET, according to Down Detector.
Users across the country have experienced seemingly sporadic outages since then, Madory said, in unusual ways that don’t yet indicate a particular pattern.
“It happens randomly,” he said.
David Belson, senior director of data insights at cloud computing provider Fastly, posted on Twitter that his company had seen disruptions in California, Georgia, Illinois, Indiana, New Jersey, Pennsylvania and Washington.
But the problems seemed to have finally been resolved by Tuesday afternoon, he said.
“I haven’t seen any other disturbances,” Belson said.
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