TURKEY CREEK, WV (WVNS) — Internet options in rural South West Virginia have always been a problem, but a local woman is speaking out about the problem.
Kelee Miller lives at the end of the left fork of Turkey Creek in Wyoming County. Shentel, the local cable service, is ending their coverage several hundred yards from their home and five other homes nearby. The only Internet option Kelee has for her and her family is Satellite Internet.
Kelee said satellite internet is expensive and has a very small data usage limit. She also said she needs to run her business and her kids use the internet for their homework and she either goes to Pineville to use a hotspot on her phone or to her mom’s house with wifi. Kelee says Shentel told her it would incur significant costs to run a line to her and her neighbors’ homes.
“I have to take my kids all the way to my mom’s house for homework and I have two full-time jobs. So when I get home at night, which is very late when I get home, I usually have to pack them up, take them to a place where I can get service, or take them to my mom’s house to do their homework. The teacher would try to talk to him and he would answer. But they’d never hear him and he’d get so frustrated and he’d be like I’m here or he’d try, you know, just get involved with whatever they were in the discussion they had and he’d be so slowed down that you would know seconds later before he was even recognized.”
A Shentel customer service supervisor told WVNS that customers must be within 300 feet of the current line to have Shentel service installed. The supervisor said that beyond the 300 foot requirement there would be a charge to get service to a home but couldn’t tell us how much that cost would be.