TriValley Primary Care Notifies Patients of Data Security Incident

PERKASI, bye., November 24, 2021 /PRNewswire/ — TriValley Primary Care (“TriValley”), a primary care medical organization Pennsylvania, announced today that it is notifying certain patients whose information was involved in a recent cybersecurity incident. TriValley is committed to keeping the community informed, communicating the steps it is taking to resolve the issue, and ensuring affected individuals have the tools they need to protect their information.

on October 11, 2021, TriValley discovered a ransomware incident that impacted its networks and servers containing protected health and personal information of TriValley patients. Following the discovery of the incident, TriValley took swift steps to secure and safely recover its systems and operations. TriValley engaged outside consultants and outside forensic experts to assist with recovery efforts and to conduct a thorough investigation into the nature and extent of the incident. TriValley also reached out to the FBI to seek help and guidance, as one of the many health care providers facing the impact of the evolving cyber threat landscape.

TriValley concluded its investigation on: Nov 4, 2021. The investigation revealed that an unauthorized person gained access to TriValley’s systems and may have obtained information. The forensic analysis could not definitively determine when the unauthorized person first entered the systems or the specific records and data that were accessed or obtained.

From now, TriValley has no evidence of misuse of protected information. Since TriValley cannot confirm that protected health information has not been accessed and or obtained, as a matter of great caution, TriValley is beginning to notify individuals of the incident and provide information on steps individuals can take to help protect their information.

TriValley provides free credit monitoring and identity protection services to individuals who are or have been involved in the incident. To sign up for the free credit monitoring, individuals must do so within 90 days of receiving their notification letter from TriValley Primary Care. If you believe you have been affected by this incident and would like to take advantage of these services, please contact the dedicated toll-free helpline (as listed below) and for more information on identity theft protection tips, please visit

TriValley takes a responsibility to protect the security and privacy of the information in its care with the utmost seriousness, and sincerely regrets the concern and inconvenience caused by this event. In response to this incident, TriValley is implementing additional security measures into its existing cybersecurity infrastructure and improving the cybersecurity training of their employees. In addition, TriValley is working with external cybersecurity experts to improve its cybersecurity policies, procedures and protocols to minimize the likelihood of this type of incident happening again.

For those seeking more information or having questions, TriValley has set up a dedicated toll-free helpline set up specifically for this purpose at 1-833-814-2146 of 8:00 am to 8:00 pm Eastern time, Monday to Friday (excluding holidays). Representatives are available for 90 days. In addition, individuals wishing to contact TriValley directly may write to Professional Healthcare Management, 519 South 5th Street, Suite 130, Perkasie, Pennsylvania 18944.



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SOURCE TriValley Primary Care

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