The Best Internet Service Providers in Phoenix

Despite a thriving, fast-paced population, the average Phoenix resident has limited options for Internet service providers. Cable and DSL are the most common types of Internet connections in the area, although fiber has been introduced and is slowly growing in the less rural locations.

Selecting an internet service provider in Phoenix may seem like a task with so few options, but that means making a choice that’s right for you is all the more important. We’ve thoroughly reviewed Phoenix Internet Service Providers to help you make your choice.

The 3 Best Internet Service Providers in Phoenix

The Best Phoenix Internet Service Providers: Summary

CenturyLink Cox Communication Phoenix Internet
define attribute Price can be locked for the duration of the plan Most Affordable Pricing Options Locally owned and operated in Phoenix
Connection type DSL and fiber Cable Cable
Download Speeds (Mbps) DSL: 100Mbps
Fiber: 940 Mbps
10, 30, 150, 300 940Mbps 25 Mbps
Prices starting from ADSL: $49/mo.
Fiber Optic: $65/mo.
$29/mo. $50/mo.
Contract duration N/A 1 year N/A
Date no 1TB 1TB Unlimited

All information correct as of 02/21/2020.

Best for Coverage Area

Centurylink-shutterstock-1261571191.jpg

CenturyLinkIts origins go all the way back to the 1930s, when William Clarke and Marie Williams bought the Oak Ridge Telephone Company. In 1971, it was renamed Century Telephone Enterprises and became what is known today as CenturyLink. The company currently provides DSL Internet to more than 95% of Phoenix, Arizona.

The Fiber Gigabit service is newer, with a much smaller coverage area, but CenturyLink is regularly expanding its fiber coverage area. In addition, CenturyLink offers telephone and television packages.

CenturyLink’s DSL packages start at $49 per month for speeds up to 100 Mbps and Fiber Gigabit packages from $65 per month for speeds up to 940 Mbps.

The easy-to-use website includes a tool to help you decide what: speeds you really need for your internet usage needs. This helps ensure that you don’t pay for a package with much more speed than you need or sign up for a package that doesn’t offer the speeds you need.

Unfortunately, CenturyLink doesn’t show up in customer reviews. Yelp reviews give them a low one out of five stars, with customers claiming poor speeds and subpar service. Some customers report that the fastest speeds are only available near CenturyLink and those a little further away struggle to get enough speeds. It’s important to remember that your unique usage determines your speed needs. This should be reviewed before selecting an internet service provider in Phoenix.

Best for internet package options

cox-comm.jpg

Shutterstock

Cox Communication is one of two primary Internet service providers in Phoenix, Arizona, by coverage.

Are cable internet packages start at $29 per month for download speeds up to 10 Mbps (the Cox Internet Starter 10), and go all the way to the Gigablast package for $99 per month for download speeds up to 940 Mbps.

Are Panoramic Wi-FiOffered as an add-on to any package, it is an all-in-one modem and router that acts as the hub for your entire home’s Wi-Fi.

Also offered for all packages, Cox Complete Care is a hassle-free support service that helps you solve all your internet queries, troubleshooting, etc.

Unlimited data gives customers the peace of mind that they never have to worry about their data usage. All internet packages from Cox Communications are based on a 12 month contract.

Like its main competitor CenturyLink, Cox Communications suffers from a bad reputation Yelp. Customers have rated the Cox Communications in Phoenix with one out of five stars. As is the case with competing Internet service providers, these ratings include all services provided, including Internet, telephone, television, and home security. Customers complain about customer service frustrations and a lack of Internet options in their region.

Best for locally owned and operated

phoenix-internet.jpg

Phoenix Internet is one of the few ISPs we reviewed that is based solely in Phoenix and focuses solely on providing wired wired wired internet to Phoenix residents. Wired wireless enables Phoenix Internet to provide non-satellite coverage to rural areas.

While the website didn’t provide much about the company’s history and isn’t as user-friendly and informative as its competitors, we found that it offers high-speed Internet packages starting at $50 per month and promises coverage for many areas not served by competitors.

Customers also enjoy unlimited data and speeds of up to 25 Mbps.

Phoenix Internet only slightly outperforms its competitors on Yelp with a rating of two out of five stars. While some complaints have to do with customer service, most have to do with a lack of speed.

How We Found the Best Internet Service Providers in Phoenix

  • Coverage. We searched for providers that offer the largest coverage areas in Phoenix. While no provider seems to offer 100% Phoenix coverage, the providers we chose offer the greatest percentage of coverage.
  • Where the. We researched each provider’s offerings and the value they bring to consumers. We reviewed things like speed range, contract length, data caps, and special offers. The best internet providers in Phoenix typically offer reliable speeds, fair prices, generous data limits, no hidden fees, and concise agreements.
  • Customer satisfaction. We used customer satisfaction ratings from the US Customer Satisfaction Index (ACSI) and JD Power to use company reputation as a factor in our assessment. Because reviews are generally negatively biased, and because smaller, local businesses like Phoenix Internet have not been reviewed by ASCI or JD Power, we relied heavily on customer review sites and compared providers against each other for a more accurate comparison.

Why do many customers complain that they are not getting the promised download speeds?

The distinction between a promised speed and a “to” speed is a very important one. None of the ISPs reviewed promise certain speeds. Instead, the companies give an “up-to-speed” speed that depends on factors such as location.

If you assume that because a package offers “up to 1,000 Mbps” you’re definitely going to get 1,000 Mbps speeds, you might be disappointed if your exact location affects that speed. Talk to ISP representatives to discuss your specific speed needs, locations, and what to expect.

Can I use my own modem and/or router with these internet providers?

While the ISPs offer their own recommended modem/router combinations, most customers offer the flexibility to use their own combinations. It’s important to note that if you’re using your own equipment, you probably won’t get technical support for the equipment from the ISP. In addition, the companies do not guarantee the equipment, if it is yours.

How can I be sure I’m getting the right speeds?

The real test of speed is the actual use. Are you able to perform all the tasks you need and wish to perform using your internet? For example, if streaming TV is a high priority, can you do it at your current speed? If so, we consider it a success.

If you want more information about the speeds you are getting at any given time, you can ask your ISP for usage reports or download any number of speed test apps, like Ookla, to test the speeds yourself.

You might be surprised to learn that you can reach your internet usage goals at much smaller Mbps than you imagined, eliminating the need for faster speeds or a more expensive package.

Leave a Comment