Samsung Galaxy S20+ screen suddenly starts showing vertical lines, some users in India complain

Samsung Galaxy S20+ has started showing pink or green vertical lines on its screen for some users in India. A large number of concerned consumers took the issue to social media. Some of them have also posted complaints on Samsung community forums. The issue appears to be limited to a select number of Samsung Galaxy S20+ users. A few of the affected users believe that the vertical lines started appearing on their phones after receiving a recent One UI update.

According to user reports available on Twitter, the Samsung Galaxy S20+ screen suddenly started showing pink or green vertical lines, with no instances of drops or crashes.

In some cases, affected users took their Galaxy S20+ to a nearby service center where they were advised to have their screen replaced instead. The real replacement, however, involves a charge of more than Rs. 15,500, according to user reports, which is more than 20% of the official price of the phone launched in 2020 at a starting price of Rs. 73,999. It is also currently available at around Rs. 55,000 through various channels.

The exact reason for the sudden appearance of vertical lines is currently unknown as most user reports do not suggest any crash incidents. However, some users claimed that the problem has emerged after updating the phone to One UI 4.01.

One of the affected users on the Samsung community forums suggested that the Samsung support team acknowledge the issue and state that the lines appeared in the normal course of use. The company has also offered a 25% discount on the total repair cost of Rs. 15,515, according to the screenshot of the support team email shared by the user.

As Android Police reports, references to the vertical lines of the Samsung Galaxy S20+ started popping up since August last year.

In most cases, the problems appear on devices that are no longer under warranty. This means that users have to pay repair costs to replace the screen.

The issue appears to be limited to the Samsung Galaxy S20+ as there have been no major user reports complaining of the same issue on the standard Galaxy S20 or Galaxy S20 Ultra. It is also unclear if Galaxy S20+ users in markets other than India are affected by the vertical lines issue which has been widely reported by Indian consumers.

Gadgets 360 has reached out to Samsung for comment on the issue and will update this article when the company responds.

This is not the first time we see Samsung Galaxy S20+ users complaining about a display issue. Some users have suggested a screen of death issue in which the phone display develops white or green spots which get worse over time. The same problem had also appeared on the Samsung Galaxy S20 Ultra for some users.

At the time, Samsung did not provide a public statement to announce any particular resolution.

Affiliate links may be generated automatically – see our ethics statement for details.


Leave a Reply

Your email address will not be published.

Back to top