Households can qualify for the program if: they lack internet access, only have mobile phone internet access, are experiencing homelessness or housing insecurity, or have students who participate in remote learning in locations without internet access.
If a household has internet access, they can still apply if they: participate in public benefit programs with income qualifications like Medicaid, have students designated as English Learners, or have students who receive special education services.
More on eligibility can be found on at PHLConnectED webpage on the City’s website, or by calling the 211 hotline.
According to the City’s Household Internet Assessment Survey in 2021, it was revealed 84% of Philadelphia households had access to high-speed internet. That’s up from the 70% reported in 2019, which many attribute to free or discount programs launched in response to the pandemic.
Survey results estimate that without those programs, about 75% of households would be connected in 2021. These discount broadband programs likely account for a 9% increase in broadband adoption citywide and a 21% increase in adoption for K-12 households.