No Estimated Recovery Time for Longview-Kilgore Cable Internet Outage | Local news

Longview Kilgore-Cable reported Friday morning that there is no estimated time of recovery for an internet outage that hit its customers that began Thursday afternoon.

“The circuits will not be restored. We have no ETR (estimated recovery time),” the company said in a 7:30 am update on its Facebook page. “This remains the priority of both our suppliers, we lease the circuits, and our business engineers. Phone lines and chats will be busy again with long wait times.”

The company first reported the outage around 5:30 p.m. Thursday, saying the “service outage” has been affecting customers for about 20 minutes.

In updates since then, the company reported that its lines and equipment are good.

“We have no damage in our service area. We are like other providers who are going to lease circuits to provide the internet service of companies and we use Level 3, ATT and Windstream. We lease these circuits for redundancy purposes. Level 3 reports a fiber optic outage in Dallas. Windstream is reporting “a major event” and their circuit is down and ATT has yet to comment on why they are not available. We are working with Level 3 to direct us to a Houston data center and await confirmation. More updates will be provided when available,” the company said at 7 p.m. Thursday.

According to Longview Kilgore-Cable, his Facebook page is the best source for the most current information as it continues to work on a solution.


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