Newegg forced people to buy gigabyte power supplies with catastrophic failure rates

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Feature image by Gamers Nexus
A study of Gigabyte power supplies has revealed an unacceptable number of units failing, many of them explosively. Making all of this worse is that the same two model numbers known to be affected were part of Newegg’s forced bundling program earlier this year. The two units involved are the GP-P750GM and GP-P850GM. Because there is no way of knowing which units are faulty and which are not, ExtremeTech recommends that if you have either of these two power supplies, remove them from service and contact Gigabyte and/or Newegg to arrange a replacement. , even if the unit stops working. it hasn’t worked yet.

Of all the components in your PC, the power supply is best placed to ruin your day on the way to the Great Parts Bucket in the Sky. If your GPU fails, it will likely only affect your graphics card. RAM and storage failures can be more damaging, especially if corrupted data is written to a disk or file as part of the failure process, but you rarely hear about a RAM failure where a power supply shuts down or a dead hard drive destroys a CPU. Most component failures are self-specific, with other losses classed as collateral damage.

This is not the case with food. A dying power supply can and will sometimes kill other hardware. It can also set your system on fire in the process. I’ve seen a PC catch fire with no warning. If I hadn’t looked over my shoulder at the strange noise that the (actively burning) diskette drive was making, I would have had a very different day.

According to follow-up tests conducted by Gamers Nexus on these units, 5 out of 10 samples of 750W and 850W PSUs failed explosively. This is supported by a TechPowerUp review from the same 750W unit, who notes, “The primary switching FETs exploded with a tremendous bang.” Their assessment and summary of the situation takes 30 minutes, but we’ve embedded it below:

Back in the day, tech websites would sometimes throw a cheap Chinese power supply into PSU raids as a way to illustrate the danger of buying from various joint-stock companies. It made the roundups more interesting to read – you could bet whether units would fail at 25 percent of load, or whether they would make it all the way to 50-60 percent before melting and/or blowing up. Keeping this kind of waste out of the do-it-yourself PC market isn’t just a matter of convenience.

Frankly, Newegg has not been a good partner for PC builders or gamers during the pandemic. We have no problem with the site’s decision to use a lottery to decide who can buy GPUs – we advocated that resellers find ways to ensure that cards went to gamers rather than miners last year, and a lottery is one way to do that. But Newegg’s decision to… forcing gamers to buy product bundles or to pay for his pc building services have soured me at a company that I have been doing business with for over 20 years. The discovery that one of the mandatory products Newegg made people buy was responsible for enough complaints to trigger this kind of investigation is the icing on the cake. It’s also a great example of why a parts supplier has nothing to do with forcing people to buy something.

Every gamer and PC builder who owns one of these power supplies deserves a refund and replacement, whether the supplies have failed or not. The TechPowerUp reviewer notes:

Of course, I emailed Gigabyte with all my findings and spoke to the Power R&D supervisor, who told me that they checked five samples, all of which survived their OPP evaluation test. What left a negative impression on me was that they didn’t bother to return my sample to check what was wrong. With such a colossal failure at hand, the brand in question usually immediately requests that the sample be returned for further investigation to find the root of the problem.

This is an unacceptable response from Gigabyte and indicates poor quality control. Gamers Nexus shouldn’t have done their own research into the issue in the first place; that’s literally Gigabyte’s job. If you own one of these units and it has failed since December, rest assured that the problem has been reported to the company, which decided to investigate no further than testing five units out of line. This was clearly insufficient and both Gigabyte and Newegg share the responsibility for forcing known bad power supplies on gamers.

We recommend that you choose your hardware suppliers and retailers with this in mind. Supposedly many companies sell these PSUs alongside Newegg, but being forced to buy faulty hardware is not acceptable to anyone. In addition, we wouldn’t consider a Gigabyte power supply for a system build until the company both rectified the situation and explained the errors that led to this situation in the first place.

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