MONTREAL, April 1, 2022 (GLOBE NEWSWIRE) — IVC Telecom provides an update on the impact of COVID-19 on the telecommunications market, as well as the CRTC’s decision to raise wholesale prices and its impact on the market.
During this tumultuous period, COVID-19 has completely disrupted the rhythm of daily life for many Canadians. To this day, the role of telecom providers has been significantly affected. In a limited world, the number of telecommuters has never been greater, and staying connected over the Internet is more necessary than ever.
Faced with these recent challenges, IVC Telecom has been deeply committed to fulfilling its promise to provide Canadians with quality Internet and telephone service at the most affordable price. Among the actions taken at the technical level, strengthening the Internet infrastructure by increasing the capacity to cope with the increased demand for high-growth Internet traffic has proved challenging.
When it comes to customer support and personalized service, restrictions have been adjusted to ensure the health and safety of customers and employees and by establishing a diversified support system available via phone, email and online chat to manage the massive flow of customer requests/support. In addition to the stressful difficulties/issues caused by COVID-19, which had a significant impact on third-party Internet service providers, the CRTC has completely reversed its 2019 decision, allowing independent operators to access major carriers’ networks at lower prices. This had a direct impact on Internet prices in general for users in Canada.
Following this decision, IVC Telecom, like all third-party Internet access providers, was forced to increase the price of certain Internet services and subscriptions just to stay in the game.
†We are now being charged even more for wholesale rates and that is a big loss for all Canadians. We hope the CRTC will challenge this decision. However, internet prices will only increase every year for Canadians† underlines Faycal Al, head of customer service at IVC Telecom.
Despite these challenges in 2021, IVC Telecom has shown that it can gradually overcome them, while keeping in mind its most important mission since their inception. IVC’s mission is still to maintain a high quality service at the most affordable price on the market for Canadians. †This period has been difficult for IVC Telecom and all its employees. On the other hand, we remain strong and united to ensure an optimal experience that meets customer expectations, hoping to make changes in decision-making that should put us on a level playing field.”
About IVC Telecom
Founded in 2016, IVC Telecom is an independent Internet service provider based in Quebec, Canada, with the promise of providing affordable, reliable and the fastest Internet and home phone services. IVC originated with the simple act of giving back to the community. The mission of IVC Telecom is to provide the best quality services at a reasonable price and to treat our customers with the utmost respect.
Public Relations Management, IVC Telecom, firstname.lastname@example.org