Microsoft and Fedex detail new cross-platform ‘logistics as a service’ solution for retailers

In 2020, Microsoft announced a partnership with FedEx to enhance the effectiveness of a common platform called FedEx Surround. FedEx Surround is an enterprise tool that organizations can use to get real-time visualizations of their supply chains.

Fast forward to January 2022, and the two companies are following up on their previously announced partnership, an additional solution born of their joint efforts and multi-year collaboration in “logistics as a service” for businesses.

The companies announced plans to introduce a unique data integration that combines FedEx information with Dynamics 365 intelligent order management to help brands access new information and capabilities to better fulfill, ship and fulfill orders customers while easily integrating with their existing e-commerce platforms. This cross-platform approach helps brands deliver modern, high-value experiences directly to their customers, including faster, more cost-effective delivery; near real-time delivery status communications; and convenient, frictionless returns with approximately 60,000 drop-off locations and printerless QR codes. For brands facing increased pressure to establish affinity while managing higher order volumes, ensuring cost-effective fulfillment and reducing costly customer service calls, this new technology offers an unprecedented opportunity to leverage systems existing recording systems, optimize execution and deliver on their order promises with increased accuracy. , while gaining a more comprehensive view of their customer.

The new platform is called Dynamics 365 Intelligent Order Management and will use data and AI to help provide businesses with an omnichannel order management application. The omnichannel application produced by Dynamics 365 Intelligent Order Management can be integrated with existing enterprise resources thanks to the multitude of CRM, ERO and EDI supports currently hosted by Microsoft.

More than just a flow to monitor, businesses can also use Dynamics 365 Intelligent Order Management for multi-channel order taking, order fulfillment and delivery, create rule-based order actions with low or without code, while leveraging Microsoft’s Azure cloud. machine learning and AI services.

Microsoft and FexEd are expected to roll out Dynamics 365 Intelligent Order Management availability to US-based customers in the second half of 2022, with no further word on an international rollout at this time.

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