Internet outages during office hours increased by 9% in early April





This weekly feature from S&P Global Market Intelligence, in partnership with Internet service monitoring company ThousandEyes, aims to provide telecommuters with insights into Internet service outages.

In the week of April 2, the number of global internet outages during business hours rose 9 percentage points to 41%, according to data from ThousandEyes, a network monitoring service owned by Cisco Systems Inc.

Global outages fell 4% overall to 277, from 289 in the previous week. The number of disruptions in the US increased by 3% to 97, representing 35% of the global total.

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Last week’s notable outages included an April 6 outage at Oracle Corp. affecting customers and downstream partners using Oracle Cloud services in the US. The 46-minute outage was resolved around 5:50 PM ET.

On the same day, Dallas-based colocation and peering service provider CyrusOne LLC experienced a disruption affecting networks and customers in the US and 10 other countries. The outage, which appeared to be centered on interchanges in Dallas and Austin, Texas, lasted 28 minutes across two events over a 55-minute period and was cleared at approximately 4:40 PM ET.

Global collaboration app outages remained at 22 during the week of April 2, including 15 in the US

All regions registered an increase in the number of interruptions during business hours, with the US statistic rising 9 percentage points to 42%. In Europe, the Middle East and Africa, office outages increased by 15 percentage points to 40%. Such interruptions in the Asia-Pacific region increased 1 percentage point to 41%.

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