Fiido, maker of inexpensive direct-to-consumer e-bikes, has suspended sales of its Fiido X and is preparing a recall after discovering a defect that could cause the folding e-bike to snap in half. Fiido spokesperson Jennifer Sun confirmed the issue to The edge and says the company will release more details by April 12. The recall was first reported by Electrek.
When The edge reviewed the $999 Fiido D11 electric bike in 2020, we concluded that you get what you pay for. The $1,298 follow-up Fiido X, however, was an improvement in almost every way, leaving us optimistic about the late-stage prototype we tested ahead of its Indiegogo launch. Good.
The Fiido X is built on a lightweight magnesium frame and includes a new folding mechanism. This is where the fault seems to lie.
In a statement posted to the private e-bike owners group Fiido X on Facebook, a company representative said they received a faulty frame report on April 3, which Fiido was able to confirm at its R&D lab in Shenzhen. . “Since this failure is a serious security issue, we now urge all users to temporarily stop using X, as there is a risk,” a Fiido representative wrote. “Relevant recall implementation details, user protection plan, failure cause analysis and technical improvement plan will be released by April 12.”
As we said in our Fiido X review, “support will always be an issue with these direct-to-consumer e-bikes.” Now, six months later, this global recall will be a real test for the young company, founded in 2016, which has shipped hundreds of thousands of e-bikes around the world with the help of Indiegogo.