EarthLink internet review: a good option

The main advantages discovered during the Earthlink Internet review were no data limits, speeds up to 1 GB and several plans to choose from. In addition, the faster plans were: remarkably cheaper compared to other major service providers.

However, like most carriers, the company does not offer service in all parts of the country. Even in the states where the service is advertised, not all cities have coverage. And even in the cities that are on the service list, some addresses don’t offer service. But if you contact customer support, a technician can run a test in minutes to tell you what’s available in your area.

Overall, EarthLink seems to be a good ISP option depending on where you live and what type of speed you’re looking for.

EarthLink Internet Overview

In general, the reviews on EarthLink internet are a bit mixed. Although the company has a good rating of a B with the Better business agency, a quick search for company complaints yields quite a list of dissatisfied customers. While it’s common to see polarized reviews that only show the over-the-top good or bad experiences, it’s something to keep in mind.

In addition, the number of states maintained is a bit misleading. While the company has active pages for 47 of the 50 states, that doesn’t mean there’s general coverage across the state. In fact, many states make it difficult for you to find cities that offer service, even though the page claims service in the state.

Advantages:

  • High Internet Speeds: Solutions for residential and business customers seeking high internet speeds
  • Customizable Plans: Customizable plans and no teaser rates so you don’t get any surprises during billing
  • No data limits: No data limits or restriction based on data usage

cons:

  • Service is not available in all states
  • Service is not available in all cities in the states being serviced
  • Lower speed plans are more expensive than some competitors

availabilty

EarthLink Internet Plans and Pricing

Plan

Download speed

Price

Number of supported devices

1

10 Mbps

$49.95

N/A

2

30Mbps

$59.95

N/A

3

80Mbps

$69.95

N/A

4

100Mbps

$79.95

N/A

5

200Mbps

$89.95

N/A

6

1000Mbps

$99.95

N/A

*Data accurate as of 9/21/2020

EarthLink Speeds and Data Limits

Plan

Upload speed

Download speed

Date cap

1

Not on the list

10 Mbps

no cap

2

Not on the list

30Mbps

no cap

3

Not on the list

80Mbps

no cap

4

Not on the list

100Mbps

no cap

5

Not on the list

200Mbps

no cap

6

Not on the list

1000Mbps

no cap

*Date valid from 21-09-2020

EarthLink Estimated Speeds

When it comes to EarthLink internet speeds, your options depend a lot on where you live. In some areas you can get over 1000 Mbps which is comparable to the “Gig” internet speed options many companies advertise. While EarthLink is very popular with download speeds, you won’t find it upload speeds listed for one of the available plans, which is not ideal.

In general, the faster plans are comparable to the rest of the industry. For people who want to save on internet costs and don’t need a lot of speed, it’s nice to see that there are slower plans available. But the higher tier options aren’t available everywhere, which is disappointing.

Data limits

One nice thing to see during the EarthLink reviews is that the company doesn’t data limits on one of the accounts. In addition, there is no account limitation, which slows down speeds for heavy data users. Of everything we looked at during the review, EarthLink’s data policy was the biggest highlight.

Our Picks for EarthLink Internet Subscription

  • 1000Mbps subscription: Best for gamers and video streaming
  • 100Mbps subscription: Best middle way option

EarthLink internet highlights

Contracts and Fees

EarthLink’s website does not provide details on minimum contract duration. In addition, you must go through a comprehensive service check and pre-register with the company’s customer support to find out what contractual options are available in your area. Based on previous reviews and the lack of ads for month-to-month subscriptions, it’s safest to assume that most geographic areas require a service contract of at least one year.

To learn more about the true cost of Internet services, check out hidden costs guides and calculate the costs of an ISP.

Notable Fees:

  • Early Termination Fees: If you cancel your service early, you may be charged the fees specified in your service agreement.
  • Variable Equipment Costs: Those requiring a modem or other Internet service devices are available through the company for an additional fee.

Customer service

While internet reviews can be polarized, a quick look at the BBB complaints website revealed several recent customer concerns across a wide variety of issues. However, it appears that the company is active on the forum and has responded to every complaint with an attempt to rectify the situation.

If you, as an EarthLink customer, need help, there are several ways to get help. EarthLink offers 24/7 phone support, live online chat, and helpful FAQs and self-help guides to help with the most common issues.

Additional Features

You can get some nice extra features with your subscription. These include up to eight traditional email addresses, up to 10 anonymous email addresses, automatic antivirus protection, spam protection, and a customizable Internet homepage to enhance your overall experience.

Is EarthLink Internet Good?

Answering the question of whether EarthLink internet is good depends on what you are looking for. For customers looking for the fastest internet, the company delivers. Speeds are available up to 1 GB (1000 Mbps), and the corresponding price in the controlled areas is competitive with other major providers.

However, EarthLink’s internet plans don’t seem as valuable at slower speeds. Other providers offer comparable or cheaper plans for the same speeds.

The company also offers many additional services that can be useful to businesses. These include things like website design, custom branding, reputation management, and free business listings. While you may be better off purchasing these services separately from a company that specializes in the service, the options are there if you’re looking for a true one-stop shop.

What is the best EarthLink subscription and how much does it cost?

The best plan available from EarthLink is the HyperLink plan (1000 Mbps). With speeds comparable to other companies’ “Gig” plans, you can get blazing fast download speeds for under $100.

Where is EarthLink available?

EarthLink advertises services in 47 states in the United States. While this may seem great at first glance, it doesn’t mean there is general coverage in every state. In fact, in some states that advertise service, it’s challenging to find cities that currently have coverage.

In addition, a sample of some of the advertised cities showed addresses with no coverage.

What is EarthLink HyperLink Internet?

EarthLink’s HyperLink Internet is the company’s fastest Internet subscription. With upload speeds of up to 1000 Mbps (1 GB), the internet plan is comparable to the fastest options at other major providers.

The HyperLink plan can be a good option for those who use a lot of bandwidth.

Is EarthLink internet DSL — cable or fiber?

EarthLink offers dial-up service, DSL service and fiber internet connections. The types of services offered vary by location and you should contact the company’s support team to find out what types of internet (if any) are available in your area.

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