The developer of Deliverys, a package tracking app that’s listed as an App Store Editor’s Choice and that some people here at The edge rely on, said they “were no longer able to maintain the same service” due to a lack of support from delivery companies. In an April 5 post by developer Mike Piontek, the company states that “Deliveries depend on many different shipping companies, and without their help, it is not possible for the app to continue to operate as intended.”
The impetus for the post appears to be the fact that Deliverys is no longer able to track FedEx packages. Although the app can generally allow users to track the progress of their package on a map or receive notifications of any changes, the app currently does not display an estimated delivery date, current location or any other information if you enter a FedEx tracking number. Instead, it prompts you to open FedEx’s tracking page for the package in your web browser.
MacRumors also reports that a delivery feature that lets you paste an Amazon order link to track your package no longer works either.
In response to a customer on April 4, Junecloud (the company that does the deliveries) tweeted that FedEx will be removed from its list of supported services, saying FedEx “has made the decision to block third-party trackers such as deliveries from their API.” FedEx’s developer website doesn’t seem to mention any massive changes to its API, though it does suggest that starting March 31, anyone issuing or creating custom notifications for ground economy labels should send notifications instead. people on its website.
It’s also been reported that FedEx is working on adding the ability to track packages from other carriers to its own app, which would make it a competitor to apps like Delivery.
Piontek said in a later tweet that he knew nothing about what customers could do to track FedEx packages in deliveries. Junecloud says you’ll still be able to add FedEx packages to deliveries, but you’ll only see tracking information if you access an online view. According to its services page, this type of change has already happened with other carriers, such as Royal Mail and Australia Post.
Junecloud’s post predicts that other operators will begin shutting down access to their APIs. The company says that “it is likely that over time more services in deliveries will no longer show tracking information directly in the app”, and apologizes that these types of changes make the app less useful. Junecloud also says it will do its best to continue to make deliveries as helpful as possible.
Like some people commented, the post raises the question of whether this change is coming for every delivery app – will all developers have to drop support for FedEx package tracking, and will shipping companies push people to their apps? owners? Ivan Pavlov, the developer of the Parcel tracking app, said The edge in an email that some developers may be able to manage the changes:
“I believe in the case of FedEx they just have limited access to their tracking webpage. It became an issue for deliveries and they stopped supporting it. FedEx continues to be supported in Parcel Obviously, there is always a chance that something will change or break in the future.
However, Pavlov agreed with Junecloud’s post about carriers sometimes taking a hostile stance toward third-party delivery apps. “Supporting different carriers is a challenge and not all of them are 3rd party developer friendly. There is no guarantee that one carrier will always be supported in any application, including mine.