Atlassian estimates it could take up to two weeks to resolve a cloud outage

Atlassian has admitted that it could take another two weeks to restore any services that were accidentally disabled during a recent script maintenance.

“We are doing everything we can to restore the service as soon as possible, but due to the complexity of the rebuild process for each customer site, we have not been able to confirm a more definitive ETA until now,” said a spokesperson for the software cloud giant. told ZDNet.

“While we are going to bring some customers back online, we estimate that the rebuild will take at least another two weeks.

“We know this is not the news our customers are hoping for, and we apologize for the length and gravity of this incident. We are not taking this issue lightly and are taking steps to prevent a recurrence in the future.”

Jira Software, Jira Work Management, Jira Service Management, Confluence, Opsgenie Cloud, Statuspage, and Atlassian Access are still listed as affected services.

Atlassian first acknowledged the outage on its status page on April 5, 9:03 UTC.

About 400 Atlassian customers were affected by the outage, which is just 0.18% of the company’s 226,000 customers. While this only takes care of a small group of customers, those affected still cannot access their data.

According to the company’s spokesperson, Atlassian has “mobilized hundreds of technicians” to work around the clock to fix the outage.

“This is our top priority,” said the spokesman.

The company updates its status page every three hours as new information becomes available. The latest update on April 11 indicated that Atlassian has rebuilt functionality for more than 35% of users affected by the service outage, with no reported data loss.

“The rebuild phase is particularly complex due to several steps required to validate sites and verify data. These steps take additional time, but are critical to ensuring the integrity of rebuilt sites. We apologize for the length and severity of this incident and we have taken steps to prevent a recurrence in the future,” the update said.

Affected customers have also been advised by Atlassian to contact support with any questions or concerns.

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