Atlassian blames a recent maintenance script for accidentally disabling some of its cloud services, which have been down for nearly a week now.
Atlassian first acknowledged the outage on its status page on April 5, 9:03 UTC.
The services still affected include Jira Software, Jira Work Management, Jira Service Management, Confluence, Opsgenie Cloud, Statuspage, and Atlassian Access.
“While performing maintenance, a script action prevented a small number of our customers from accessing their products,” an Atlassian spokesperson told ZDNet.
“We can confirm that this incident was not the result of a cyber attack and that there was no unauthorized access to customer data.
“We know that our customers rely on our products to get their jobs done, and we’re sorry for the disruption this is causing.”
About 400 Atlassian customers were affected by the outage, which is just 0.18% of the company’s 226,000 customers. While this only takes care of a small group of customers, those affected still cannot access their data.
“We expect most site recovery to occur with minimal or no data loss,” Atlassian wrote in a tweet†
According to the spokesperson, the company has “mobilized hundreds of technicians” to work around the clock to fix the outage.
“This is our top priority,” said the spokesman.
The company updates its status page every three hours as new information becomes available. The latest update on April 10 indicated that the company has been able to restore partial access for some customers, but the restoration work continues.
Affected customers have also been advised by Atlassian to contact support with any questions or concerns.